GENERAL CONDITIONS OF SALE
The e-commerce site www.camel -ide e. com is an e-commerce sales site which offers products to site users.
The General Conditions of Sale below are concluded between “the seller” on the one hand:
The company SAS CAMEL-IDEE Code APE: 4690Z
Headquarters: Chemin départemental 554, 83210 Belgentier, France
SIRET number: 814 319 992 00016
Telephone number: +33 6 20 40 74 94
Legal form: SASU société par actions simplifiée unipersonnelle
VAT number: FR 50 814 319 992
And on the other hand “the customer”:
Anyone wishing to place an order on the site www.camel-idee.com .
We can modify at any time the present The general conditions of sale subject to these modifications appearing on our site. The GTCs applicable to an order are those in force on the date of validation of the said order. Our T & Cs are an integral part of the contract offer as referred to by law.
The use of the site and the web service is reserved for non-commercial individuals, adults and having the full capacity of contract. It is strictly reserved for personal use and in accordance with its intended purpose.
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1. Sales contract
1.1 Object of the sales contract
These General Conditions of Sale are established in order to exclusively govern the rights and obligations of the seller www.camel-idee.com , on the one hand and any visitor or potential buyer of the products offered on the e-commerce site, on the other hand.
1.2 Scope of the GTC
Any order for products placed on the www.camel-idee.com implies unreserved acceptance of these General Conditions of Sale, supplemented or modified by our special conditions, which cancel any contrary clauses that may appear in the conditions of purchase, order forms, or other commercial documents. These General Conditions of Sale are available at any time on the e-commerce site www.camel-idee.com
These General Conditions of Sale govern without restriction or reservation all sales made via the e-commerce site www.camel-idee.com by the seller from non-professional buyers wishing to acquire the products offered for sale by the company Camel-Idea on the e-commerce site.
Any order validation is proof of acceptance of the General Conditions of Sale. These General Conditions of Sale may be modified at any time by the seller and are applicable to all orders placed from the date of the rectification. They cannot be applied to previous orders.
The prices indicated in euros are deemed to include all taxes, excluding shipping costs and participation in the costs of processing the order, the amount of which will be specified on the order form before validation thereof. The prices indicated are valid on the date of order and can be modified at any time.
For all orders to destinations outside mainland France and DOM TOM, the price excluding tax will be displayed on the customer’s invoice. Customs charges or other import charges are the responsibility of the customer. We therefore advise you to check with the competent authorities for prices.
3.1 Order procedure
All orders must be made online. When validating the order, the customer therefore accepts the prices, the General Conditions of Sale and the shipping costs. This action therefore formalizes the contract between the customer and the seller.
An order becomes firm after validation of its full payment and for the only information, in particular product designation and quantities which appear therein. Upon confirmation of the order thus made, we will send you, as soon as possible and at the latest at the time of delivery, an e-mail confirming the details of the order, as well as a summary of said order and information. contractual on a durable medium. These T & Cs indicating precisely the terms and conditions for exercising the right of withdrawal, our address and the commercial guarantees.
All the data that we have recorded will constitute proof of our transactions.
After validation of the order, no order modification can be taken into account. The customer must reorder if they want additional items.
We can in no way be held responsible for the consequences of improper use of the products sold, nor for the consequences of use for a purpose other than that for which they are intended.
3.2 Product unavailability
We undertake to inform you as soon as possible of the possible unavailability of a product visible on the site or ordered from the paper catalog references. In case of unavailability of the product, we undertake to inform you as soon as possible. We then undertake either to deliver the product or a product of equivalent or higher quality and price to you, or if you withdraw your order for this product, to reimburse you by any means and at the latest within 14 days of payment of the sums. that you have paid.
3.3 Compliance and complaints
The customer agrees to check the status of his order (quantity and condition of the goods received) within 48 hours of receipt. If the customer then notices a compliance problem, he can send an email to customer service with all the supporting documents required to identify the problem (photo, batch number, etc.). After this period the seller will not accept any complaint. Any damaged package accepted as is by the customer cannot be the subject of a complaint.
Once the problem has been noted and recognized by the seller, the customer must then return all products at their own expense. declared problematic, in their original packaging and unopened or used, with a copy of the purchase invoice. The products will then be replaced or reimbursed. The exchange will be based on stocks available within 7 working days after receipt of the return package by the seller. The refund will be made within a maximum period of 30 days from the receipt of the return package by the seller. This reimbursement will be made by any means of payment. Products damaged upon receipt of the return by the seller will not be refunded or exchanged. COD shipments will not be accepted. In the event of a total refund of an order, the shipping costs will not be included in the refund.
In all cases, only products damaged during delivery can be the status of an exchange or reimbursement.
4.1 Credit card
The order must be paid on the day the order is validated by online credit card. Cards issued by banks domiciled outside France must be international bank cards (Visa, Eurocard / Mastercard, exclusively).
The seller will not be required to deliver the goods if the payment is refused or canceled by the customer. Any online payment will be considered final only after receipt of the total amount of the order by the seller.
For customers wishing to pay by transfer, an e-mail is sent at the end of the order to the e-mail address provided, with a summary of the order as well as Camel-Idea’s bank details in order to carry out the order. transfer. Only the receipt of the price without reservation with a reminder of the order number will constitute final validation of the order and will trigger the shipment of the order within the expected delivery times.
Any order not accompanied by its payment cannot be honored.
For Metropolitan France
– Mainland France: Delivery by courier with parcel tracking at home and relay point if absence
For countries outside France metropolitan and DOM TOM: orders are sent by Colissimo Expert I. (International), contact us for shipping costs.
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5.2 Delivery time and shipping costs
Unless specified by the customer, all orders will be delivered to the address entered in the customer account when placing the order.
between 3 to 5 working days after receipt of the order in mainland France (preparation time included),
any order placed on Friday will be shipped the following Monday at 1 p.m.,
in case of incorrect or incomplete address, the reshipment of the order will be the responsibility of the customer.
The information that you state when you identify yourself or when you take your order engages your responsibility: in the event of a lack of information, information or in the event of an error in the wording of your contact details, we cannot be held responsible for the inability to deliver the order. The same will apply if the facts that made the non-performance or poor performance of the contract are attributable to you or to that, unforeseeable and insurmountable of a third party to the contract, or to a case of force majeure. The seller undertakes to make every effort to respect the delivery times expressed above. However, if the deadlines turn out to be exceeded, this will in no case give rise to damages or to the cancellation or total or partial refund of the order.
The customer acknowledges being informed that for the seller the delivery process stops once the goods have been handed over to the carrier. The customer thus recognizes that the carrier is solely responsible for the delivery of the goods and that the seller cannot be held responsible in the event of failure to deliver or damage. However, the seller undertakes to provide assistance to the customer in order to facilitate any complaint made to the carrier.
Therefore, in the event of receipt of a damaged package, we advise customers to refuse the package to the carrier or the counter clerk, or make an observation as to the condition of the packaging with the delivery person or the clerk. In this way, the procedures for reimbursement or exchange will be facilitated.
5.3 Shipping costs
• COLISSIMO: delivery costs are invoiced at the rate in effect on the day of the order. They are free from 90.00 € of purchase including tax
6. Ownership of the goods
The ownership of the goods mentioned on the invoice is reserved to the seller until full payment (under Law 80.335 of 12/05/1980).
7. Health Information
Information on the Website (written or oral “Videos”) is provided for informational purposes only and is not intended to replace the advice of your doctor or other healthcare professional. health. You must not use any information available on or through the Website (including, but not limited to, information that may be provided on the Website by Camel-Idea partner health or nutrition professionals) to diagnose or treat a health problem or disease. The information and indications concerning the products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat or cure any disease. You should read all product packaging carefully before using it.
8. Withdrawal period
In accordance with Article L.121-20 of the Consumer Code, the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except return shipping costs. The aforementioned period runs from the receipt of the order by the customer. The items must be returned to the seller in their original packaging and in perfect condition. Broken, damaged, soiled or incomplete products will not be taken back. The customer must attach the invoice for the order or a copy to his return package. COD shipments will not be accepted. The refund will be made in accordance with paragraph “3 / Order, 3-3: Compliance and complaints”.
9. Force majeure
In accordance with article L-120-20-3 “The professional is legally responsible towards the consumer for the proper performance of the obligations resulting from the contract concluded at a distance, that these obligations are to be performed by the professional who concluded this contract or by other service providers, without prejudice to his right of recourse against them.
However, he may be exempt from all or part of its responsibility by providing proof that the non-performance or improper performance of the contract is attributable, either to the consumer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure. “
Are considered as force majeure any facts or circumstances external to the seller as well as to the customer, unforeseeable, inevitable, which cannot be prevented by the latter, despite all the efforts made within the limits of reasonableness. In other words, the following are considered to be force majeure: blocking of means of transport or delivery, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to external telecommunications networks.
In case of force majeure the parties will have to agree on the means to be adopted to best fulfill their contract.
10. Intellectual property
It is strictly forbidden to affix or direct, without written authorization from Camel-Idea, to our site any link, whatever the technique and visualization on the screen and in particular when this score creates confusion between our site and the site of a third party in which it could thus appear without the consumer noticing it. It is strictly forbidden to reproduce or represent all or part of the screen pages or information of our site on any other medium or for any use.
11. Confidentiality – Information technology and freedom
We are committed to protecting your personal data. All the personal data concerning you that we have collected are treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy. During your purchases, we only ask you for the information essential to the processing of your order and the management of our commercial relations.
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, Camel-Idea is declared to the CNIL under the number and undertakes to preserve the confidentiality of the data provided by the customer and to leave each customer the possibility of rectifying or deleting the data concerning them, by contacting the seller by e-mail:. The data is kept for 3 years in accordance with the Public Health Code.
12. Applicable law and competent jurisdiction then proposed. If the dispute is not resolved in this way, only the Toulon commercial court will then be competent. These general conditions of sale are subject to French law and will be executed and interpreted in accordance with it.
In accordance with the provisions of article 6 III 1 ° of law n ° 2004-575 of June 21, 2004 on confidence in the digital economy, we inform you that:
This site is the property of Camel-Idea SAS, with a capital of 5,000 euros, registered in the Toulon Trade and Companies Register under number 814 319 992, whose head office is located at RD 554 83210 Berlgentier – e-mail: – telephone : +33 6 20 40 74 94
Site publication director: Fabrice Weecksteen as President
CNIL declaration: No.
Provider providing accommodation: LWS 4 Rue Galvani, 75838 Paris, France
Illustrations, photos of the articles
The photos are the property of Camel-ide
The order must be paid on the day of validation of the order by online credit card. Cards issued by banks domiciled outside France must be international bank cards (Visa, Eurocard / Mastercard, exclusively).
The site has a security system for all your payments, set up by SG: the TLS (transport layer security) encryption protocol. This system makes it possible to secure your online payments made by credit card. The seller will not be obliged to deliver the goods if the payment is refused or canceled by the customer. Any online payment will be considered final only after receipt of the total amount of the order by the seller.